Mail Knowledge
Base
What is web mail?
Web mail is a
browser-based interface for your reading your emails. Instead of
downloading emails on to your PC using email clients such as
Microsoft Outlook Express, Netscape Messenger, Eudora Mail etc., you
can view your emails from the server directly using your web browser
such as Microsoft Internet Explorer, Netscape Navigator, and Opera
etc. This email service gives you an opportunity to access your
emails from your office, your home or while traveling anywhere in
the world.
What is your Webmail Gateway?
The URL for the Webmail gateway is http://email.sellkraft.com
Is Sellkraft's Webmail Service free?
Yes, it is a free service for all Sellkraft Members.
How much storage space do I get?
This depends on
the type of hosting plan, and the number of Emails created,
please refer your invoice for details.
What will happen if I exceed my limit?
You'll get a
warning message as and when your mailbox reaches 80% of the assigned
quota asking you to delete big messages to free your mailbox space.
If you exceed 100% of the assigned quota, emails sent to you
will start bouncing to the senders.
Can I send/receive Attachments?
Yes, you can send a maximum of 3 attachments at a given point in
time and can read any number of attachments. The maximum size
allowed for sending an attachment file is limited to 2 MB.
I can't login to my mailbox. "Incorrect Username or
Password" it says. Why?
Specify your complete email-id and password to login. Double-check
and make sure the password you are supplying is correct or not
(Password is case sensitive). Also verify that your browser
supports COOKIES and that they are enabled. Most popular browsers
that support cookies are Microsoft Internet Explorer 5 and above and
Netscape 2.0 and above. If you do not have the latest version of
your browser, you need to upgrade your browser to use Webmail. Also
verify that you are not trying to login from cached copy of web
mail. If so then refresh once and try again. Otherwise close the
browser and try.
I am getting a message "Your session has expired". Why?
Session expires due to security reasons, which may be any of the
following:
You don't have cookies support in your browser or it has not been
enabled yet.
You are accessing some Webmail links from your browser's history
after logging out from the system.
You have exceeded the time set for an inactive login session to
expire. (30 minutes from your login)
You are running two simultaneous logins with the same username and
password.
You are trying to access the URL for inner mail pages directly from
the location bar of your browser
I am getting a message 'Your inbox is empty', Where are my mails?
Either you don't have any new emails in your mailbox or you have
download them using your email client (Outlook Express, Netscape
Messenger etc) on to your computer. This normally happens when you
are using an email-id as a POP3 account as well as through Webmail.
To avoid your email client downloading your emails, you can either
change your password or set 'Leave a copy on the server' option
checked while configuring your email client.
When I try to forward a message with an attachment, the text and the
attachment both do not appear in the new mail to be forwarded. Why?
When you forward a message, by default it does not show the
attachment in the compose window, but if you send the message it
will automatically attach and send your file in the background.
I am sending emails but I can't see them in my "Sent
Items" folder. Why?
Sellkrafts Webmail gateway, by default, does not store
messages in sent items. To save a message in "Sent Items"
you need to check the option "Save a copy in Sent Items"
while composing your message.
What is the procedure for logout?
Click on the
logout icon and close all browser windows.
What is my Incoming
Mail Server (POP3 Server)?
Incoming mail server or POP3 Server for sellkrafts all email
services is mail.sellkraft.com
What is my
Outgoing Mail Server (SMTP Server)?
Outgoing mail server for sellkrafts all email services is
mail.sellkraft.com.
What is my Email
Username/Email Account Name/Mail Server Username?
All these terms are used by various email clients to describe the
username for an email-id. Every email-id has a username attached to
it, which is supplied along with a password to the mail server while
retrieving emails. This is same as your pop-id. THIS
IS YOUR FULL EMAIL ID
Ex. you@yourdomain.com
How do I change
the password of my email-id?
Log in through the webmail gateway at email.sellkraft.com with your
current username and password.
Once you are successfully logged in, click on the link
"Change Password "
Enter the password details and click on "Change"
You'll see the success message on next screen that confirms that
password of your email-id has been changed successfully.
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